The Ritz-Carlton, Turks & Caicos

Because we used *******, the Ritz in Turks treats you like a 2nd class citizen.....Don't use ******* and don't stay at the Ritz in Turks.....

Every things when wrong From room service, in the bathroom the bath was dirty, need to clean it myself, the room service was not done by 4:00 PM concierge service was terrible, they told us to make the phone call ourself for one activity we were interested to, send us to Italian restaurant where it was more a pizza place we ask him a good Italian restaurant, extremely disappointed for the money they ask for, the worse Ritz Carlton we did so far

Having stayed at various Ritz-Carlton properties in the past, my recent experience at [ritz Carlton Turks and Caicos )did not align with the high standards I have come to expect from the brand. The service fell short of the impeccable standards I have experienced at other Ritz-Carlton properties. Staff members seemed indifferent to guest needs, and requests for assistance were met with delays and a lack of follow-through. While the hotel's location was convenient, and some amenities such as the restaurant were satisfactory, the overall experience did not live up to the luxury standards associated with the Ritz-Carlton brand. In conclusion, Ritz Carlton turks and Caicos may have its merits, it does not reflect the level of excellence typically associated with the Ritz-Carlton brand. I hope that the management takes steps to address these shortcomings to maintain the brand's reputation for unparalleled luxury and service. Will never come back to this particular Location.

The place is clean and the pools are very nice .staffs are friendly although it’s pricey but worth coming back

The resort was excellent and the service was phenomenal! The staff helped me celebrate my wife’s milestone birthday with complimentary champagne and dessert delivered to our room!

Everything was Exceptional until Our last night 12/11 the power went out and it was completely dark and a/c out and we was not compensated for interruption.

We stayed at the Ritz for my birthday and opted for a room on the Club Level with access to the lounge on the 9th floor. The staff and amenities were wonderful! The lounge offers breakfast and light meals/snacks, as well as drinks (alcoholic and non-alcoholic) all day until 10pm. Cris, Sarhaan, Nadia and Janelle in the lounge made me and my family feel so welcome and really catered to my parents’ dietary restrictions. They made my birthday week so special. The Ritz staff were very friendly and helpful. I can’t wait to visit again next year!

This Ritz Carlton was such an exceptional experience, from the accommodation and breathtaking ocean views to the special treatment for your son's 13th birthday. The personalized touches and gestures from the staff clearly made it a memorable celebration.

The resort was very nice along with some of the staffs(Dejah at front desk was amazing along with the Jamaican young man at the bar by the pool/beach), room was very nice, convenient to everything! Negative are the beach was extremely rough didn’t go in the water went to local beach Sapodilla bay beach which was nice but was charged $10 for beach chair and $20 for umbrella (chairs are $10 per person)’ not enough activities on resort and food and drinks are extremely expensive!